Before Joanne, my realtor would always pass information to me through his assistants. If I ever wanted info I had to go through them. When I listed with Joanne I told her that if her name was on the sign on my property then I expected to deal with her not her assistants. And she did if I needed to talk to her, she was there for me. Joanne would come to my home or my office when asked to deal with paperwork and offers. She gave me the personal service I expected plus she dealt with my difficulty or stressful rants like a pro! When I'm ready to buy or sell my next property, Joanne is the one for me!